Frequently asked questions
- 01
We're a family run bricks and mortar business. Our company is registered in England and Wales (5740338) and operates out of two sites in Derby. Our other brands include Sunset Tyres and Sunset Derby which have been specialising in vehicle repairs, tyres and wheels since 1998.
Sunset Derby Link
https://www.sunset-derby.co.uk/
Sunset Tyres Link
https://www.sunsettyres.co.uk/
The Road Hero kits are a product of Wheelwright Limited of which we are a distributor for the United Kingdom region and our team have full access to their technical guidance should we need it.
- 02
- 03
Yes. Simply call 01332 296916 we'll arrange collection. The kit once returned to us will be inspected and if all items are present and good for resale a refund will be promptly processed. We check each order against the vehicle registration before shipment. We ask you to check that you are happy with the wheel dimensions as the information is available before purchase. Also, if you're vehicle has had modifications that you haven't made us aware of a handling charge may be applied.
Refund and Returns Policy
Delivery The majority of wheels are delivered direct from our UK wholesaler and can be arranged for next day delivery if ordered before 1pm. Where wheels are being delivered direct from the manufacturer this will be undertaken with best endeavours within five working days. Delivery Tips: If possible deliveries to a business address are easier than private addresses for many reasons. Unfortunately, we cannot offer timeslots. Returns & Cancellations: Cancellations up to the point of shipment can be arranged by phoning 01332 296916. Providing the shipment hasn't left the warehouse a 100% refund will be quickly returned to you. Returns terms: 1, In no circumstance may goods be returned without prior approval. All goods will be collected by our own courier. 2, Goods returned which were supplied correctly will be subject to a 15% handling charge and a return carriage charge of £20 (subject to collection location). 3, All goods should be returned in the original packaging with all components present. The cost of any missing items will be deducted from the refund. 4, Refunds will only be made once the goods have been received and inspected back into stock. 5, Items will not be accepted in the case of fitment inside the vehicles wheel well. All dimensions are available prior to placing an order. 6, The manufacturer reserves the right to supply suitable components and all images are for illustration purposes only.